LAST UPDATED · 13 June 2026
These terms govern your use of the website thelost.com.au and any services provided by The Lost Co (ABN 36 864 450 379) (“we”, “us”, “our”). By using this website or engaging our services, you agree to these terms.
The Lost Co is a Melbourne-based business that builds automation, AI tools and software for Australian SMBs. All pricing on this site is in Australian dollars (AUD) and, where applicable, is inclusive of GST or clearly marked “+ GST”.
You may use this website for lawful purposes only. You agree not to use it in any way that breaches applicable laws, infringes another party’s rights, or interferes with its operation or security. Content on this site is provided for general information and does not constitute professional, legal or financial advice.
Submitting an enquiry or booking a strategy session does not create a binding agreement. Any engagement for paid services will be governed by a separate written proposal or statement of work that sets out the scope, deliverables, fees, timelines and payment terms. Where those terms conflict with these website terms, the signed proposal prevails.
Unless otherwise stated, all content on this website — including text, graphics, logos and the site design — is owned by or licensed to The Lost Co and is protected by Australian and international intellectual property laws. You may not reproduce or republish it without our written permission. Ownership of custom work produced under an engagement is dealt with in the relevant proposal or statement of work.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). Nothing in these terms limits or excludes any guarantee, right or remedy you have under the ACL or any other law that cannot lawfully be excluded. Where we are permitted to limit our liability, our liability is limited to re-supplying the relevant services or paying the cost of having them re-supplied.
To the extent permitted by law, and subject to your non-excludable rights under the ACL, we are not liable for any indirect, incidental or consequential loss arising from your use of this website or our services. We make no warranty that the website will be uninterrupted or error-free.
This website may contain links to third-party sites. We are not responsible for the content or practices of those sites, and a link does not imply endorsement.
Our handling of personal information is described in our Privacy Policy, which forms part of these terms.
These terms are governed by the laws of Victoria, Australia, and you submit to the non-exclusive jurisdiction of the courts of Victoria.
We may update these terms from time to time. The current version is always available on this page, with the “last updated” date shown above.
The Lost Co · ABN 36 864 450 379 · Melbourne, Australia
Email: hello@thelost.com.au
Phone: +61 1800 714 154